We’re thrilled to unveil Gapp 2.5, the latest iteration of our GLPI by Teclib’ mobility solution, designed to enrich your tech experience while on the move. With a strong focus on improving the end-user experience, this release shows our ongoing effort to offer Solid Portable GLPI Applications. Gapp 2.5 brings an enhanced User Experience, especially for requesters, providing a new and easy way to report requests and incidents directly from their smartphones.
As you might know, Gapp 2.5 is available in two editions:
- Gapp Self-Service, free to download and use flavour for every GLPI instance
- Gapp White Label, the branded option for your company, is loaded with additional features that will skyrocket your technician’s productivity.
Let’s walk through what’s new on Gapp.
Gapp 2.5 Requirements
To make the most out of Gapp 2.5, ensure your systems meet the following requirements:
- GLPI 10.0.3 or higher
- Gapp Essentials 2.1.2 or higher (Gapp Xtended in case you use Gapp White Label)
- Android 6 or higher
- iOS 12 (Gapp White Label only)
Gapp Self-Service: A Multilingual, Free Edition
Expanded Language Support
Now supporting 22 languages, Gapp Self-Service welcomes three new languages:
- Ecuadorian Spanish
Making it more accessible to users around the globe, thanks to our growing translating community, we don’t ever forget to thank them for their contributions.
Gapp is not still in your language? It’s completely up to you. Join the Gapp Localazy Translation Project, and we will commit on adding it to our next release. Please use a Country_Language structure when choosing your new language. For instance, Canadian French will be fr_CA.
Ticket Pending Reasons
The GLPI Ticket Pending Reasons feature, a highly anticipated addition in version 10, significantly improves ticket tracking and auto-solving capabilities, providing a superior experience in managing abandoned tickets. This feature brings a more structured approach to handling unresolved tickets, ensuring each ticket receives the necessary attention without techs’ interaction and streamlining the resolution process. It’s a step forward in ensuring that no ticket falls through the cracks by staying open forever while on pending status, thus enhancing user and technician experiences.”
No more hassles with clicks and downloads to access a PDF file. With the introduction of the new PDF Viewer in Gapp 2.5, users can now effortlessly explore PDF documents right within the application. This feature eradicates the need to exit Gapp or use a separate application to view PDFs, offering a seamless and integrated user experience. Whether it’s reviewing documents on the go or quickly accessing manuals, the PDF Viewer simplifies document handling, saving both time and effort. It’s about delivering a smoother, more streamlined process for accessing and interacting with PDF documents, enhancing productivity and user satisfaction.
Improved Task Status Behavior
With an improved behaviour for task statuses, managing and tracking tasks have become more intuitive and user-friendly. ‘To Do’ and ‘Done’ are the main statuses, and ‘informative’ is accessed by a long press. Also, a different colour will show an updated status.
This came as a personal request. When a ticket is merged, the source one is sent to the trashbin. You may have received notifications regarding this initial request, but when you check the ticket, you find no references. In a recent minor update to GLPI 10, a visual change was introduced to easily identify trashed tickets. We wanted to incorporate this feature as well.
Gapp White Label: A Premium Experience with Advanced Features
As you may be aware, Gapp White Label is a TICGAL initiative to provide branded apps for organisations. It’s worth noting that we offer a Gapp White Label Demo app, which showcases the features available. This demo app allows interested users to explore the functionalities before committing; for more information, click here.
All features available in Gapp Self-Service are also included in the White Label edition. Now, let’s delve into the new additions in this edition.
The major highlight of Gapp White Label is the support for Formcreator. This plugin, designed to ease user interactions and information gathering, represents a significant leap forward for Gapp. It heralds an evolution in user experience. Having all your forms at your fingertips enables you to request a new device, schedule vacations, or provision a new user from anywhere, at any time, in the most convenient manner.
However, there are a few minor limitations to note:
- No public forms support. We felt it didn’t make sense. They are meant to be used by non-GLPI users, so the browser is a better choice.
- No captcha support. Slightly related to the previous point.
- Not all dropdowns are available. Typically, GLPI Objects are not accessible to end-users via the API; addressing this limitation would require a substantial effort that, at this moment, we believe is not justified.
ActualTime Running Timers
IT Service Managers will surely enjoy the new ActualTime Running Timers view. Track your technician’s time, where they are working, on which asset they are working on… from your hand! Technicians shown are restricted to entities chosen, so no unknown technician from other areas will be shown on a perfectly structured GLPI.
Discover the new features of ActualTime in our previous post.
New Tech Task View
An optimised view awaits technicians in Gapp 2.5, consolidating crucial features on a single screen. Kickstart or halt timers, access task information, delve into ticket conversations to grasp context from previous engagements and tackle relevant tasks. Moreover, pertinent information regarding the affected asset is readily available. Adding images and photos is now a breeze. This ultra-optimisation ensures a streamlined and efficient workflow, making task management a seamless experience.
Enhanced TAM Integration
Experience a smoother workflow with better TAM integration featuring:
- New Open Street Map integration
- Work Off-days Clock-in (while not ideal, sometimes it’s required
- Clock-off reasons.
Streamline your out-of-office workflow with the new Clock-off Reasons feature, ensuring clear communication and effective time management.
And that’s it
Gapp 2.5 embodies our most ambitious release, showcasing a significant leap in mobility solutions for tech professionals. Whether you’re in or out of the office, Gapp 2.5 is geared to provide a seamless tech experience.
Though these might go unnoticed, dozens of bugs have been squashed, and a bunch of minor enhancements have been woven in. Yet, the tireless efforts of our App Development Team, in close collaboration with the Web, Testing, and Support crews, are the behind-the-scenes magic making Gapp 2.5 operate smoothly.
By the way, Great job team!
Dive into the new features of Gapp 2.5 today and share your feedback. Your insights drive our continuous innovation, shaping a more connected and efficient digital workspace for all through an enhanced GLPI experience.