GLPI is the world’s most installed ITSM solution. As an open-source platform combining computer inventory (and other types) with a Service Desk, finding GLPI support can be challenging before you start using it. The question is:
What do I do when I have a question or issue with GLPI?
Here are 7+1 options to resolve your GLPI queries:
Official GLPI Forum
The first stop for inquiries should be this extensive knowledge base, overflowing with countless questions and answers, predominantly in French, followed by English. It also hosts more petite Spanish and Portuguese (mainly Brazilian) communities. For any language barriers, online translation tools can be a straightforward solution.
Github
GitHub is a web-based platform for version control and collaborative software development. It provides tools for developers to host and manage their code repositories, collaborate with others on projects, track changes, and contribute to open-source software.
GitHub issues are, in my opinion, the first place to check if someone else has encountered your problem. You’ll likely need an update to resolve your issue, as long as it’s a straightforward code-related matter.
Please do not use GitHub as a place to resolve configuration queries. It’s not the right platform for that, and your Issue might get closed!
Telegram
Telegram is a cloud-based instant messaging application and platform that enables users to send text messages, voice messages, and multimedia files and engage in group chats and channels while also offering encryption and privacy features.
There are several Telegram communities of various sizes. Naturally, the ones with more users are more active. Sorted by linguistic preferences, increasing the likelihood of finding one that matches your native tongue or another language you’re comfortable with. Here they are, ordered by current community size:
- BR https://t.me/glpibr
- ES https://t.me/glpisp
- RU https://t.me/glpi_ru
- EN https://t.me/glpien
- FR https://t.me/glpifr
LinkedIn Group
It is hard to believe, but just in case you don’t know about it, LinkedIn is a professional social networking platform that allows users to connect with colleagues, build a professional network, showcase their work experience and skills, and engage in business-related discussions and opportunities.
Although LinkedIn may not be the ideal spot for direct support, it’s a valuable resource for tips, updates, and content pertinent to GLPI users, standing as one of the largest global communities.
IRC
Does anyone still use IRC? Until recently, there was a community on Freenode.
IRC, or Internet Relay Chat, is an older but still widely used text-based communication protocol that enables real-time online chatting and group discussions, often through various channels or rooms.
Guess the channel name: #glpi 😉
A Curious Fact
Teclib even had aN IRC plugin!
Discord
The community has moved from IRC to Discord, aligning more with current trends. It is particularly useful for those wanting help with GLPI development and contributions to the code.
In case you don’t know it, Discord is a communication platform that facilitates real-time voice, video, and text interactions, commonly used for building communities and connecting with others online.
Teclib’ Partners
When seeking dependable solutions, having a trusted source is crucial. Teclib’s partners refer to the various companies that can officially provide GLPI services. These partners may include technology integrators, resellers, consultants, or other entities working with Teclib to deliver and support their software solutions to a broader customer base.
I guess you already know that among these, there’s one I remarkably endorse:
- Gold Partner
- Support in English, Galician, Spanish and Portuguese.
- 10+ Years of Experience
- 100+ projects executed
- Development capabilities:
- Plugins
- Integrations
- Mobility solutions
Let’s say that support is just one of the services we can offer regarding GLPI. Our complete GLPI service is called GLPI360.
Although you may not require it now, please consider bookmarking our page and following our social networks (in the footer) to stay connected for potential future needs.
7+1: UserEcho
Userecho is a customer feedback and support platform that facilitates collecting, organising, and managing user feedback, ideas, and support requests to improve products and services. Indeed, it’s not a support site but a place to suggest missing features in GLPI and support requests made by other users like you.
And That’s All
Remember that a community thrives on the principle of asking and giving, so it’s essential to contribute rather than just being a passive observer. Maintaining politeness and good manners is crucial, and please remember that responses are voluntary. For professional support, consider contacting official partners like TICGAL and his GLPI360 complete service, including GLPI’s Network. Considering these options, we encourage you to explore GLPI and join its various communities. You’re not alone in this journey.
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