GLPI as an ESM

Unveil the potential of Enterprise Service Management (ESM) with GLPI, a tool designed not just for IT but for a holistic service management approach across your enterprise. GLPI’s ESM capabilities ensure a streamlined, efficient, and responsive service management environment, fostering enhanced collaboration and operational excellence.Main Features:

1. Service Request and Incident Management: Efficiently manage service requests and incidents, ensuring swift resolution and satisfied end-users.
2. Centralised Service Catalog: Offer a centralised service catalogue that streamlines service requests, enabling a structured and efficient service delivery.
3. Comprehensive Reporting & Analytics: Leverage insightful reporting and analytics to continually improve service management processes and make data-driven decisions.

Dive into a unified service management realm with GLPI, where every service request is a pathway to enhanced user satisfaction and operational efficiency. Click below to begin your journey towards a seamless ESM experience with GLPI.

Real World Scenarios of GLPI as ESM

• Purchase Flow Management:
  • Create, track, and manage purchase requests and approvals within GLPI, ensuring a smooth and accountable procurement process.
• New Personnel Onboarding:
  • Manage the onboarding process by tracking tasks, documents, and steps required for new personnel integration, all within GLPI’s unified platform.
• Invoice Management:
  • Centralize, validate, and process invoices efficiently, keeping a clear record and facilitating timely payments.
• Claims Management (PQRS):
  • Efficiently handle and track claims, feedback, and suggestions, ensuring responsive communication and resolution.