GLPI as an ESM

Explore GLPI as an Enterprise Service Management solution

Unveil the potential of Enterprise Service Management (ESM) with GLPI, a tool designed not just for IT but for a holistic service management approach across your enterprise. GLPI’s ESM capabilities ensure a streamlined, efficient, and responsive service management environment, fostering enhanced collaboration and operational excellence.Main Features:

  1. Service Request and Incident Management: Efficiently manage service requests and incidents, ensuring swift resolution and satisfied end-users.
  2. Centralised Service Catalog: Offer a centralised service catalogue that streamlines service requests, enabling a structured and efficient service delivery.
  3. Comprehensive Reporting & Analytics: Leverage insightful reporting and analytics to continually improve service management processes and make data-driven decisions.

Dive into a unified service management realm with GLPI, where every service request is a pathway to enhanced user satisfaction and operational efficiency. Click below to begin your journey towards a seamless ESM experience with GLPI.

ESM Enterprise Service Management and GLPI

Real World Scenarios of GLPI as ESM

  • Purchase Flow Management:
    • Create, track, and manage purchase requests and approvals within GLPI, ensuring a smooth and accountable procurement process.
  • New Personnel Onboarding:
    • Manage the onboarding process by tracking tasks, documents, and steps required for new personnel integration, all within GLPI’s unified platform.
  • Invoice Management:
    • Centralize, validate, and process invoices efficiently, keeping a clear record and facilitating timely payments.
  • Claims Management (PQRS):
    • Efficiently handle and track claims, feedback, and suggestions, ensuring responsive communication and resolution.

TICGAL offers a GLPI360 service





GLPI Mobile Solutions


GLPI integratios


GLPI plugins

Let’s Get in Touch


Stay up to date with our
GLPI Newsletter

Stay up to date with our

GLPI Newsletter

Join our mailing list to stay updated with the latest news and developments about GLPI.

Rest assured, we won't overwhelm your inbox – expect no more than one email per month or less frequently.

You have Successfully Subscribed!