We are pleased to announce the launch of Gapp 1.0.0.

What is Gapp?

In short, Gapp is a combination of 12 years of expertise using GLPI and one-year effort diving into GLPI API and Android development, resulting in a GLPI Android Helpdesk app for end-users and techs alike.

Using our GLPI know-how to create a daily tech and user easy to use tool to report and manage tickets using an Android phone, was our target, and we think pretty much we have achieved it.

What does it do?

The main features are:

  • Ticket lifecycle support:
    • New ticket
    • Add Followups
    • Add Tasks
    • Add solutions
      • Solution approval
    • Add ticket satisfaction
  • Depending on your profile permissions:
    • Upload camera photos
    • Upload files
    • Set them as private
    • Change ticket status
  • Other features:
    • Entity and profile selection
    • Ticket filtering
    • Check assets linked to the tickets

We might go over every feature, but the best way to get to know it is by downloading it, set up your GLPI and using it. If you are just too lazy, check this video:

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Translations

Gapp supported initially three languages: English, Galician and Spanish and with your support are growing:


Gapp translation status

We have just moved Gapp to another translation platform. Now you can contribute even without registering, by suggesting and/or voting.

 

Acknowledgements

Thanks to all the people who have contributed to this project:

->  How to setup GLPI API

Last, but not least, this project won’t be released without the effort and professionality of team TICgal.

TICgal Team

Left to right: Óscar, Xacobo, Pedro & Iván.

Oh, yes, we had a small celebration. The Release Date was delayed too many times not to make something worth it. Just in case you’re interested, it was a delicious Cheesecake ;).

Happy Gapp-ing!