White pop up when login into Gapp doesn’t allow login

Issue:

Logging into your GLPI installation from Gapp (A GLPI app) is not possible due to a blank screen.

Versions after 1.1.1 will show this message:

It seems your GLPI environment may be failing due to a plugin

Explanation:

Multiple factors may cause this issue but in the end, they all are related to breaking GLPI API authentication.

Solution:

Disable all of your GLPI plugins and test Gapp again. If Gapp works then you need to find the offending plugin.

Know GLPI API breakers

We will list here any confirmed GLPI API Breaker plugins.

My Dashboard

This issue has been reported a few times both at the My Dashboard and GLPI repositories:

• https://github.com/InfotelGLPI/mydashboard/issues/75
• https://github.com/glpi-project/glpi/issues/5880
• https://github.com/glpi-project/glpi/issues/7161

Workaround:

https://github.com/InfotelGLPI/mydashboard/issues/95

You can apply this patch to fix it:

https://github.com/InfotelGLPI/mydashboard/commit/f06f1809292d10db01ef9dbf28651a84f4138c0f

Not affected release:

None yet