Do you need a helpdesk? Give the new GLPI 10 a try

Not long ago, our fellow intern Juan Javier wrote an extensive blog post for GLPI 10. This time we have the content of the video and the presentation I made last week in Compostela.

Once again we talk about GLPI at the Cidade da Cultura by Agasol and Gaiás Tech. Not even a year has passed, but the release of GLPI 10 has changed everything, and well, after confinements, pandemics and others, we feel like leaving the office.

Title?

Do you need a Help Desk? Give the new GLPI 10 a try

A summary of the discussed topics:

• Brief presentation of GLPI
• GLPI 10 News
• Success case: Córdoba City Council, commented in the first person by Edmundo Sáez, CIO.
• New TICGAL projects for GLPI

In this last subject, I’ve talked about:

• (WIP) PoC with AWS Connect to create a bot on GLPI that:
  • Solve basic questions
  • Returns ticket information
  • Allow opening tickets (WIP)
• Ivanti Integration (WIP)
• Zabbix integration
• Vehicle – Waypoints – Actualtime and Gapp integration. Traceability of travel and passenger information and vehicle mileage.
• Autofirma Integration (Spanish Official Document Signing Certificate tool)
• Asset Life Cycle
• 3CX Integration
• Of course, Gapp 2 and the news we have, in addition to the compatibility with GLPI 10.

Let’s go then with the promised presentation:

And finally, the event recording (sorry, it is in Spanish, but you can try with the subtitles).