Gapp Self-Service

Yes, there is. You can find it here.

We have been Teclib’s partners since 2016 and humble contributors to the GLPI project.

Gold Partners since 2023

All rights related to GLPI belong to Teclib’ as their editor.

Every GLPI user wants a mobile app for GLPI. There were a few efforts in the past, but they are not working now.

Our initial idea was to give end-users (aka Self-Service) an easy way to open a ticket everywhere. We genuinely think we have developed a tool that delivers.

By adding the Self-Service flavour, we are exposing what you can expect from the app in its current state of development.

There’s only one app. Gapp. We call it Gapp Self-service because we didn’t want to disappoint anyone.

Announcing a GLPI app could make you think you could work with GLPI from your smartphone.

This way, we announced: “Hey, here you have a new app. It works with GLPI, but don’t expect more features than your Self-service users could use.”

We changed our minds with the feedback we were getting from our clients and beta testers. The project evolved, and we grew with the project. A plugin was released, many features were added, and the name was misleading. So, we removed the surname. So, Gapp, it is (for the time being :).

Believe us, we have changed so many times we don’t know if we are reshaping, morphing or evolving. The implications involving those changes took the project to the edge. Fortunately, the rudder is back on our hands. Sorry for the mess.

Gapp Self-Service will always be free.

Why don’t you? (Yep, we Galicians usually answer with another question.)

• You know GLPI
• You can read this in English
• You know your language better than us

Go for it!

The applications needs permission to work and a few more to enhance user experience:

• Internet access. This is quite obvious. Without it, it would not be possible to access GLPI.
• Camera. If you want to take a photo and upload it to a ticket, you must enable it.
• Storage. If you want to upload images or documents from your phone to a ticket, you must enable it.

Additional permissions might be needed in the future. We are not retrieving nor selling any data. Simply, it is not what we do.

Gapp is under heavy development. Please check our Gapp-related posts for up-to-date information about the project.

If you need a particular feature and would like to sponsor it, don’t hesitate to contact us. However, our Gapp White Label program already has a lot more features. More on this soon.

Gapp tries to replicate GLPI behaviour when possible.

GLPI uses the Remember checkbox to allow easier logging to the platform. Gapp does the same.

If you log out because you are testing the app, you don’t want to reuse the credentials. That’s why they are removed.

Please read this article to get an idea about what has happened to GLPI in terms of security and why the Gapp roadmap has been radically updated.

It is hard enough to support all the different tweaks and misconfigurations you might (and actually do) perform on your GLPI system. We generally stick to Teclib’s supported versions whenever we can.

You can ask us to professionally support your old version, but it will be more productive in almost every scenario to update your GLPI and stick to Gapp‘s last version.

It is free to upgrade. Just do it or hire someone to do it for you.

Yes, we have.

You can have a Branded Mobile Solution for your ticketing needs. Just think about your brand: An app at the Play Store with your corporate identity boosts your brand awareness. Your users, colleagues, clients, and whoever you are supporting: reporting an issue, adding a follow-up, or taking a picture from the convenience of their devices. Techs: as road warriors, they’ll improve their performance by removing paper reports.

If you are interested, please check our Gapp White Label page.